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Prescription Eyewear Warranty & Returns
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Home/Prescription Eyewear Warranty & ReturnsPrescription Eyewear Warranty & ReturnsEvery pair of prescription glasses is made especially for you. If something is not right, contact us so we can help identify the cause and explain your options. 30-day prescription support · 365-day materials and manufacturing defect warranty This policy covers custom prescription lenses and prescription glasses purchased directly from EMBER ROVE. It supplements our existing after-sales policies. Separately purchased, non-custom frames and accessories remain subject to our standard policies. 1. 30-day prescription support If your glasses cause blurred vision, visual discomfort or fitting difficulties, or do not match your order, please contact us within 30 days of delivery. We will help review your original prescription, confirmed measurements, lenses and frame to understand the problem and explain the available solutions. This support does not include change-of-mind returns or a free remake for adaptation difficulties. If you contact us within 30 days, we will continue helping with that request even if the review takes longer. The 30-day contact period does not limit your defect warranty or statutory rights. 2. Our errors, defects and damage on arrival If we enter or manufacture your prescription incorrectly, send the wrong product, or supply glasses with a manufacturing defect or damage on arrival, we will put it right at no charge. Depending on the circumstances and applicable law, we will provide a correction, repair, replacement or refund. We cover necessary inspection, return and replacement shipping costs. If the law entitles you to choose a refund, we will not require you to accept a remake or store credit instead. 3. Incorrect prescription or measurement information Please check your prescription, right and left eye details, pupillary distance (PD) and all other required measurements before submitting your order. If you notice a mistake, contact us as soon as...