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Home/Customer care HERE FOR YOUR JOURNEYHelp CenterA little guidance. A clearer journey.Find delivery details, return instructions and help choosing your eyewear. Start with the topic that fits your question.Explore the topics ↗ Help CenterShippingReturns & ExchangesProtectionContact UsPrivacy Choices What can we help with?Choose a topic for the details and your next step. Orders & deliveryDestinations, shipping fees and estimated transit times.Explore shipping → Returns & exchangesCompare U.S. and U.K. return windows and postage.Find return instructions → Eyewear protectionFree help for qualifying manufacturing defects: 24-month materials and workmanship warranty, 12-month lens coating cover, and a reply within 1 business day.Compare the programs → Products & fitUse the images, lens details and measurements on each product page. Ask us if a detail is missing.Ask a product question → Creators & partnersFind the affiliate program or send your collaboration idea and channel links.Explore working together → Privacy choicesFind the opt-out form and information about data-sharing requests.Manage privacy choices →A few common questionsQuick answers before you reach out.Where is my order?Check your order confirmation and shipping confirmation for available updates. If you cannot find an update, email support@emberrove.com with your order number and checkout email.Can I change my delivery address?Contact us as soon as possible with your order number and the correction. We will check whether the order can still be updated. Changes may not be possible once it has been handed to the carrier.How do I choose a frame or lens?Start with the product page for available colors, lens information, images and size details. If a measurement or feature is not listed, ask our team before ordering.How do I start a return or exchange?Read the Return and Exchange Policy, then email your order number and the item you want to return or ...