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Protection Programs
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Home/Customer care/Protection Programs YOUR INCLUDED WARRANTY Protection Programs Free help for manufacturing defects. 24 monthsMaterials & workmanshipManufacturing defects 12 monthsLens coatingManufacturing defects Qualifying repairs, replacements or applicable refunds are free, including necessary Standard postage. Reply within 1 business dayWe review your request and explain the next steps. From receipt, for eligible non-prescription eyewear under our U.S. / U.K. terms. Request help ↗ Help CenterShippingReturns & ExchangesProtectionContact UsPrivacy Choices Protection for non-prescription eyewearThe standard terms below cover eligible non-prescription products. Custom prescription lenses and glasses have a separate policy: Prescription Eyewear Warranty & Returns. Free help for qualifying defectsYour warranty starts when your order arrives. 24-month materials & workmanship warrantyFor qualifying manufacturing defects in eligible non-prescription eyewear, including sunglasses and snow goggles. 12-month lens coating coverFor manufacturing-related coating delamination, peeling or degradation in eligible eyewear. Qualifying repairs, replacements or applicable refunds are free, including necessary Standard postage. We assess manufacturing defects first. Your remaining warranty continues after a valid claim, subject to applicable law. Help within 1 business dayWe reply to protection requests within 1 business day with a decision or the next steps needed to assess your request. 01Tell us what happenedEmail your order number, affected item and a description to support@emberrove.com. Include photos if available for a possible defect. 02Receive our replyWithin 1 business day, we review your request and explain the decision, any information or inspection needed, and the next steps. 03Agree the solutionWe confirm the repair, replacement or other appl...